Samsung Electronics Singapore today announced details of the exchange and refund options for Galaxy Note7 customers. For the benefit of consumers' safety, Samsung has stopped sales and exchanges of the Galaxy Note7, and has consequently decided to stop production.

Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 should power down and stop using the device immediately, and take advantage of the exchange and refund options, regardless if they purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at or Samsung Experience Stores.

"We are deeply sorry for the disappointment and frustration the Galaxy Note7 issue may have caused our customers and partners. Our focus now is to reduce further inconvenience to our customers who have trusted and waited for the Galaxy Note7," said Eugene Goh, Vice President, IT & Mobile, Samsung Electronics Singapore.

Galaxy Note7 customers can choose to either exchange their device for a Galaxy S7 edge 4G+, and receive cash and other benefits which will be confirmed shortly, or to receive a refund.

For more information or further assistance, consumers can visit or call 1800-SAMSUNG (7267864)
    • Phone number(s)6319 9922
    • Location(s) BEST Denki Online Store & HQ, 23 Tampines Street 92, #01-00 Storhub, Singapore 528892
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